Patrimonio culturale e identità dei luoghi: un binomio vincente per la competitività territoriale.

Cinzia Genovino

Abstract


Obiettivo del presente articolo è quello di evidenziare come la competitività degli attori che operano in un territorio dipenda strettamente dal patrimonio culturale e dall’identità del luogo stesso, concetti sedimentati in letteratura, ma che necessitano di una ulteriore validazione empirica.

Dopo una review della letteratura sui concetti di identità, immagine, seguendo un’impostazione multidisciplinare, sono stati analizzati concetti e relazioni tra place heritage, place image e place identity, e ancora come la place image sia collegabile alla place reputation e come possano influenzare la place competitiveness e infine i retailer.

Dall’analisi della letteratura sono emersi input per la formulazione delle ipotesi di ricerca, validate attraverso una survey condotta presso un famoso department store londinese che ha coinvolto un campione di 265 intervistati. I risultati sono frutto di un’analisi quantitativa impiegando come modello di misurazione Amos 21 per identificare le associazioni causali tra gli elementi osservati e il costrutto latente, la validità di costrutto è testata poi con un’analisi fattoriale confermativa.

 Questo studio ha inteso esaminare se le percezioni dei dipendenti e turisti, nell’ambito di variabili come: l’eredità di un luogo, la sua identità., l’immagine e la reputazione di un luogo, quale sia il fattore trainante per la crescita della competitività del luogo e delle sue imprese commerciali. Delle 7 ipotesi formulate solo due non sono state validate.

 

Parole chiave: place identity, place heritage, place image, reputation, competitività


Parole chiave


Place identity, place heritage, place image, reputation, competitività.

Riferimenti bibliografici


Aitken, R. and Campelo, A. (2011). The four Rs of place branding. Journal of Marketing Management, 27(9-10), 913-933.

Akotia, M. (2005). Country branding: an imperative for developing countries. IFE Psychologia: An International Journal, 13(2), 150-163.

Alhemoud, A. M. and Armstrong, E. G. (1996). Image of tourism attractions in Kuwait. Journal of Travel Research, 34(4), 76-80.

Anderson, J. C. and Gerbing, D. W. (1988). Structural equation modelling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411.

Arantes, A. A. (2007). Diversity, heritage and cultural politics. Theory, Culture and Society, 24(7/8), 290-296.

Ashforth, B. E. and Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14(1), 20-39.

Balmer, J. M. (2011). Corporate heritage identities, corporate heritage brands and the multiple heritage identities of the British Monarchy. European Journal of Marketing, 45(9/10), 1380-1398.

Balmer, J. M. (2017). The corporate identity, total corporate communications, stakeholders’ attributed identities, identifications and behaviours continuum. European Journal of Marketing. In Press.

Banerjee, S. (2008). Strategic brand-culture fit: A conceptual framework for brand management. Journal of Brand Management, 15(5), 312-321.

Barich, H. and Kotler, P. (1991). A framework for marketing image management. Sloan Management Review, 32(2), 94-104.

Beasley, R. and Danesi, M. (2002). Persuasive Signs: The Semiotics of Advertising, Mouton de Gruyter, Berlin.

Bergami, M. and Bagozzi, R. P. (2000). Self‐categorization, affective commitment and group self‐esteem as distinct aspects of social identity in the organization. British Journal of Social Psychology, 39(4), 555-577.

Bernardo, F. and Palma-Oliveira, J. M. (2005). Place change and identity processes.

Bornhorst, T., Ritchie, J. R. B. and Sheehan, L. (2010). Determinants of tourism success for DMOs and destinations: an empirical examination of stakeholders’ perspectives. Tourism Management, 31(5), 572-589.

Braun, E., Kavaratzis, M. and Zenker, S. (2013). My city–my brand: the different roles of residents in place branding. Journal of Place Management and Development, 6(1), 18-28.

Brown, T. J. and Dacin, P. A. (1997). The company and the product: Corporate associations and consumer product responses. The Journal of Marketing, 61(1), 68-84.

Bruschi, A., Metodologia delle scienze sociali, Milano, Mondadori, 1999

Campelo, A., Aitken, R., Thyne, M. and Gnoth, J. (2014). Sense of place: The importance for destination branding. Journal of Travel Research, 53(2), 154-166.

Churchill, Jr., G. A. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1), 64-73.

Conner, K. R. (1991). A historical comparison of resource-based theory and five schools of thought within industrial organization economics: do we have a new theory of the firm? Journal of Management, 17(1), 121-154.

Cooper, H., Merrilees, B. and Miller, D. (2015). Corporate heritage brand management: Corporate heritage brands versus contemporary corporate brands. Journal of Brand Management, 22(5), 412-430.

Dennis, C., Brakus, J. J., Gupta, S. and Alamanos, E. (2014). The effect of digital signage on shoppers' behavior: The role of the evoked experience. Journal of Business Research, 67(11), 2250-2257.

Deshpande, R. (1983). Paradigms Lost: on theory and method in research in marketing. The Journal of Marketing, 47(4), 101-110.

Dixon, J. and Durrheim, K. (2000). Displacing place‐identity: a discursive approach to locating self and other. British Journal of Social Psychology, 39(1), 27-44.

Dowling, G. R. (1986). Managing your corporate images. Industrial Marketing Management, 15(2), 109-115.

Elsbach, K. D. and Kramer, R. M. (1996). Members’ responses to organisational identity threats: Encountering and countering the Business Week rankings, Administrative Science Quarterly, 41(3), 442-476.

Esu, B. B. and Arrey, V. M. E. (2009). Tourists’ satisfaction with cultural tourism festival: A case study of Calabar Carnival Festival, Nigeria. International Journal of Business and Management, 4(3), 116-125.

Fan, Y. (2010). Branding the nation: Towards a better understanding. Place Branding and Public Diplomacy, 6(2), 97-103.

Fombrun, C. (1996). Reputation. John Wiley and Sons Ltd, NY.

Fombrun, C. and Shanley, M. (1990). What's in a name? Reputation building and corporate strategy. Academy of Management Journal, 33(2), 233-258.

Fornell, C. and Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.

Foroudi, P., Gupta, S., Kitchen, P., Foroudi, M. M. and Nguyen, B. (2016). A framework of place branding, place image, and place reputation: antecedents and moderators. Qualitative Market Research: An International Journal, 19(2), 241-264.

Foroudi, P., Jin, Z., Gupta, S., Melewar, T. C. and Foroudi, M. M. (2016). Influence of innovation capability and customer experience on reputation and loyalty. Journal of Business Research, 69(11), 4882-4889.

Foroudi, P., Melewar, T. C. and Gupta, S. (2014). Linking corporate logo, corporate image, and reputation: An examination of consumer perceptions in the financial setting. Journal of Business Research, 67(11), 2269-2281.

Freeman, R. E., Harrison, J. S., & Wicks, A. C. (2007). Managing for stakeholders: Survival, reputation, and success. Yale University Press.

Garcia, J. A., Gomez, M. and Molina, A. (2012). A destination-branding model: An empirical analysis based on stakeholders. Tourism Management, 33(3), 646-661.

Ginting, N. and Rahman, N. V. (2016). Preserve Urban Heritage District based on Place Identity. Asian Journal of Environment-Behaviour Studies, 1(1), 67-77.

Ginting, N. and Wahid, J. (2016). Recalling the Past: Maintaining continuity in urban heritage tourism. Journal of ASIAN Behavioural Studies, 1(1), 81-89.

Gioia, D. A. and Thomas, J. B. (1996). Identity, image, and issue interpretation: sensemaking during strategic change in academia. Administrative Science Quarterly, 41(3), 370-403.

Gospodini, A. (2002). European cities in competition and the new 'uses' of urban design. Journal of Urban Design, 7(1), 59-73.

Gray, E. R. and Balmer, J. M. (1998). Managing corporate image and corporate reputation. Long Range Planning, 31(5), 695-702.

Gupta, A. and Ferguson, J. (1997). Culture, power, place: ethnography at the end of an era. Culture, Power, Place: Explorations in Critical Anthropology, 1-29.

Hafeez, K., Foroudi, P., Dinnie, K., Nguyen, B. and Parahoo, S. K. (2016). The role of place branding and image in the development of sectoral clusters: The case of Dubai. Journal of Brand Management, 23(4), 383-402.

Hair, Jr., J. F., Black, W. C., Babin, B. J., Anderson, R. E. and Tatham, R. L. (2006). Multivariate Data Analysis . Upper Saddle River, Prentice-Hall International, US.

Hakala, U., Lätti, S. and Sandberg, B. (2011). Operationalising brand heritage and cultural heritage. Journal of Product and Brand Management, 20(6), 447-456.

Hankinson, G. (2004). Relational network brands: Towards a conceptual model of place brands. Journal of Vacation Marketing, 10(2), 109-121.

Hunt, S. D. and Morgan, R. M. (1996). The resource-advantage theory of competition: dynamics, path dependencies, and evolutionary dimensions. The Journal of Marketing, 60(4), 107-114.

Huppatz, D. J. (2005). Globalizing corporate identity in Hong Kong: rebranding two banks. Journal of Design History, 18(4), 357-369.

Ivanov, G. and Mayorova, E. (2015). Intangible assets and competitive advantage in retail: case study from Russia. Asian Social Science, 11(12), 38.

Kandampully, J. and Hu, H. H. (2007). Do hoteliers need to manage image to retain loyal customers? International Journal of Contemporary Hospitality Management, 19(6), 435-443.

Koffka, K. (1935). Principles of Gestalt Psychology. London: Kegan, Trench, Trubner & Co.

Kohler, W. (1947). Gestalt Psychology: An introduction to new concepts in modern psychology. New York: Liveright

L. Ricolfi (a cura di), La ricerca qualitativa, Roma, Carocci, 1997.

Lalli, M. (1992). Urban-related identity: Theory, measurement, and empirical findings. Journal of Environmental Psychology, 12(4), 285-303.

Lee, S. and Bai, B. (2016). Influence of popular culture on special interest tourists' destination image. Tourism Management 52(Feb), 161-169.

Lin, Y. H. and Chen, C. F. (2013). Passengers’ shopping motivations and commercial activities at airports–The moderating effects of time pressure and impulse buying tendency. Tourism Management, 36(June), 426-434.

M. Cardano, Tecniche di ricerca qualitativa. Percorsi di ricerca nelle scienze sociali, Roma, Carocci, 2003

Morgan, N., Pritchard, A., & Pride, R. (2011). Tourism places, brands and reputation management. Destination brands: Managing place reputation, 3-20.

Nebenzahl, I. (2004). Opinion pieces. Where is place branding heading. Place Branding, 1(1), 12-35.

P. Corbetta, Metodologia e tecniche della ricerca sociale, Bologna, il Mulino, 2003

Percy, L. and Elliott, R. (2009). Strategic Advertising Management, 3rd ed., Oxford University Press, NY.

Peteraf, M. A. (1993). The cornerstones of competitive advantage: a resource‐based view. Strategic Management Journal, 14(3), 179-191.

Pike, S. and Mason, R. (2011). Destination competitiveness through the lens of brand positioning: the case of Australia’s Sunshine Coast. Current Issues in Tourism, 14(2), 169-182.

Proshansky, H. M., Fabian, A. K. and Kaminoff, R. (1983). Place-identity: Physical world socialization of the self. Journal of Environmental Psychology, 3(1), 57-83.

Reed, A. (2002). Social identity as a useful perspective for self concept–based consumer research. Psychology and Marketing, 19(3), 235-266.

Rooney, D., Paulsen, N., Callan, V. J., Brabant, M., Gallois, C. and Jones, E. (2010). A new role for place identity in managing organizational change. Management Communication Quarterly, 24(1), 44-73.

Rusten, G., Bryson, J. R. and Aarflot, U. (2007). Places through products and products through places: Industrial design and spatial symbols as sources of competitiveness. Norsk Geografisk Tidsskrift-Norwegian Journal of Geography, 61(3), 133-144.

Ruzzier, M. K., & De Chernatony, L. (2013). Developing and applying a place brand identity model: The case of Slovenia. Journal of Business Research, 66(1), 45-52.

Sani, R. M. and Mahasti, P. (2012). Regenerating Regional Identity for Sustainable Tourism Development Case Study: Eslami Island, Iran. Procedia-Social and Behavioral Sciences, 35, 523-530.

Saunders, M., Lewis, P. and Thornhill, A. (2007). Research Methods for Business Students. Printhall, England.

Sen, S., & Bhattacharya, C. B. (2001). Does doing good always lead to doing better? Consumer reactions to corporate social responsibility. Journal of marketing Research, 38(2), 225-243.

Spencer, C. (2002). Arkwright town rebuilt: But a sense of community lost. Social Psychological Review, 4(2), 23-24.

Stedman, R. C. (2002). Toward a social psychology of place: Predicting behavior from place-based cognitions, attitude, and identity. Environment and Behavior, 34(5), 561-581.

Twigger-Ross, C. L. and Uzzell, D. L. (1996). Place and identity processes. Journal of Environmental Psychology, 16(3), 205-220.

Twigger-Ross, C. L., Bonaiuto, M. and Breakwell, G. M. (2003). Identity theories and environmental psychology, In M. Bonnes, T. Lee and M. Bonaiuto (Eds.), Psycho- logical theories for environmental issues (pp. 203-234), Ashgate, Aldershot, UK.

Urde, M. and Greyser, S. A. (2015). The Nobel Prize: The identity of a corporate heritage brand. Journal of Product and Brand Management, 24(4), 318-332.

Urde, M., Greyser, S. and Balmer, J. M. T. (2007). Corporate brands with a heritage. Brand Management, 15(1), 4-19.

Uzzell, D. L. (1996). Creating place identity through heritage interpretation. International Journal of Heritage Studies, 1(4), 219-228.

Uzzell, D. L., Pol, E. and Badenas, D. (2002). Place identification, social cohesion, and environmental sustainability. Environment and Behaviour, 34(1), 26-53.

Van Ham, P. (2008). Place branding: The state of the art. The Annals of the American Academy of Political and Social Science, 616(1), 126-149.

Wagner, O. and Peters, M. (2009). Can association methods reveal the effects of internal branding on tourism destination stakeholders? Journal of Place Management and Development, 2(1), 52-69.

Wang, J. W., Wang, H. F., Zhang, W. J., Ip, W. H. and Furuta, K. (2014). On a unified definition of the service system: What is its identity? IEEE Systems Journal, 8(3), 821-826.

Weible, C. M. (2006). An advocacy coalition framework approach to stakeholder analysis: Understanding the political context of California marine protected area policy. Journal of Public Administration Research and Theory, 17(1), 95-117.

Winkler, A. (1999). Warp-speed Branding, John Wiley and Sons, New York, NY.

Wong, Y. H. and Merrilees, B. (2008). The performance benefits of being brand-orientated. Journal of Product and Brand Management, 17(6), 372-383.

Zenker, S. and Martin, N. (2011). Measuring success in place marketing and branding. Place Branding and Public Diplomacy, 7(1), 32-41.

Zenker, S., Braun, E. and Petersen, S. (2017). Branding the destination versus the place: The effects of brand complexity and identification for residents and visitors. Tourism Management, 58 (Feb), 15-27.




ISSN: 1971-5293

ISSNe: 2283-3374

Esperienze d'Impresa, Reg. Tribunale Salerno n. 875 del 3/11/1993