MANAGING IT OUTSOURCING RELATIONSHIP IN THE PUBLIC ADMINISTRATION

Abstract

The outsourcing business in the public administration is increasing mostly in Europe through different contracting models and governance structures, where public entities and providers set up a market relationships regulated within public administration regulation frameworks.
This paper presents a qualitative study based on a Italian Region that has outsourced its Information Systems.
This study, at a very early stage, tries to contribute to the debate on Outsourcing in the Public Administration in Italy underling the characteristics of outsourcing models and how outsourcing processes are governed.

KEY WORDS Outsourcing in Public Administration | outsourcing governance | IT
outsourcing