Control and analysis of proposal management in B2B: considerations and applications

Maria Teresa Cuomo, Gerardo Metallo, Giuseppe Festa

Abstract


 

It is a well known fact that the value of relationships in business to business exchanges is a fundamental factor in management studies while the highly complex nature and relative importance of proposal management operations (i.e. management of the entire commercial offer itself) seems to be widely underestimated. Furthermore, it goes without saying that any type of industrial relationship is capable of creating wealth in economic and monetary terms (invoiced, profit, income) right from the very onset of acceptance of the proposal.

The aim of this research is not only to highlight current practice in terms of planning and consulting of proposal management in business to business, but also to propose in harmony/conformity with our research goals, an efficacy and efficiency control model for the verification of commercial offers. We submitted our proposal to a panel of organizations for evaluation, and they collaborated with interviews or by filling in a questionnaire. The outcome, consequently, enabled us to assess the initial impact of the initiative which, at this stage, is in the process of being perfected.

 


Full Text

PDF

Riferimenti bibliografici


BAGOZZI R.P., Fondamenti di marketing, il Mulino, Bologna, 2001.

CLANCY K.J. - KRIEG P.C., Marketing scientifico, Egea, Milano, 2002.

FA1UNET A. - PLONCHER E., Customer relationship management, Etas, Milano, 2002.

FIOCCA R. - SNEHOTA I. - TUNISINI A., Business marketing, McGraw-Hill, Milano, 2003.

GOLINELLI G.M., L'approccio sistemico al governo dell'impresa. L'impresa sistema vitale, I vol., II ed., Cedam, Padova, 2005.

GRANT R.M., L'analisi strategiea per le decisioni aziendali, il Mulino, Bologna, 1999.

GRONROOS C., Management e marketing dei servizi, Isedi, Torino, 2002.

GUATFU L. - VICARI S. - FIOCCA R., Marketing, McGraw-Hill, Milano, 1999.

KOTLER P. (ET ALII), Principi di marketing, Isedi, Torino, 2001.

LAMBIN J.J., Marketing strategico e operativo, McGraw-Hill, Milano, 2004.

LAUDON K. - LAUDON J., Management dei sistemi informativi, Pearson, Milano, 2004.

LIAUTAUD B., E-business intelligence, Apogeo, 2001.

METALLO G. - Cuomo M.T. - FESTA G., acts of del "10th World Congress for Total Quality Management. Quality into the 21st Century", University of Manitoba (Winnipeg, Canada), 22-24 August 2005.

METALLO G. - MARINO V - FESTA G., "Operative Profiles of Competitive Speed as a Systemic Mechanism of SCM Type Differentiation", acts of the "7th World Congress for Total Quality Management. Business Excellence: make it happen!", University of Verona, Faculty of Economics, Department of Financial Industrial and Technological Studies, 25-27 June 2002.

NORMANN R., Ridisegnare l'impresa, Etas, Milano, 2002.

R.S. WINER, Marketing management, Apogeo, Milano, 2002.

SICCA L., La gestione strategica dell'impresa, Cedam, Padova, 2001.

SORGE C., Introduzione al knowledge management, Sperling & Kupfer, Milano, 2000.

TROILO G., Marketing knowledge management, Etas, Milano, 2001.

www.infocamere.it




ISSN: 1971-5293

ISSNe: 2283-3374

Esperienze d'Impresa, Reg. Tribunale Salerno n. 875 del 3/11/1993